What is kept when you connect an account
- the account’s name, its id on the network, its public link and its profile picture link;
- the access token the network issued, stored encrypted and never shown on any screen.
Nothing else is read from your account: no messages, no friends list, no profile details beyond the name on the account. It is kept in the Postie of the business that connected it, on that business’s own server, never on a shared database.
1. Disconnect it in Postie
The business that connected the account opens its brand, then Social accounts, and presses Disconnect. The account stops being used at once, and nothing more is posted to it.
2. Remove the app on Facebook, Instagram or Threads
- Facebook: Settings and privacy, then Settings, then Business integrations. Find Postie and remove it.
- Instagram: Settings, then Website permissions, then Apps and websites. Find Postie and remove it.
- Threads: Settings, then Account, then Website permissions. Find Postie and remove it.
Once removed, the stored token no longer works. The network tells Postie, and the account is disconnected on our side too.
3. Ask us to delete everything
Email support@tekhx.com with the subject Data deletion request and the account’s name or link. We remove its stored details and token and confirm by email within thirty days.
If you ask Facebook, Instagram or Threads to delete your data instead, they send the request to Postie. Where the account is held, its details and token are erased straight away; otherwise we find it and erase it within thirty days. The confirmation code they give you is the reference.
Contact
Tekhx, San Pablo City, Laguna, Philippines. Email support@tekhx.com. Our privacy policy covers the rest.